HOW TO SHOP

We are pleased to let you know that Dover Street Market Los Angeles is now open with all new FW20 Collections and Spaces.  

Please be assured that our top priority is the safety and well-being of our clients and staff, which is why we are implementing all necessary safety measures recommended by the Government.  

Opening Hours  

Kindly note that until restrictions are relaxed further, we will be observing abbreviated store hours from:  

Monday to Saturday
11:00am – 6:00pm  

Sunday
12:00pm – 5:00pm  

Contact Us  

Please email info@dsm-la.com or call +1 (310) 427-7610 and a member of our client services team will be very pleased to help you.  

Shopping Appointments

In addition to walk-in visits, we are also offering one-to-one shopping appointments. Please email appointments@dsm-la.com or call +1 (310) 427-7610 with your proposed time and date and a member of our team will be in touch.

E-SHOP  

The DSMNY E-SHOP has been updated with new FW20 collections and is delivering all orders as usual. You can reach the DSMNY E-SHOP Customer Service team by +1 (212) 604-0010 or email e-shop@dsm-ny.com

Visitor Guidelines  

In response to the coronavirus pandemic we ask you to be mindful of a few simple guidelines when you visit our store:  

What we are doing  

While you enjoy your time at DSM, our cleaning team will be disinfecting touch points, cleaning surfaces and replenishing stocks of hand sanitizer and hygiene products throughout the day.  

Personal Protective Equipment including masks, gloves and hand sanitizer will be readily available for clients at designated sanitization stations at the entrance and all cash wraps.

We are quarantining all returns to reduce the risk of exposure to Covid-19. Our employees have undergone training and are constantly engaged in learning new work practices to assist you in the safest way possible.  

We are prioritizing employee and visitor welfare above all else. We treat your safety and the safety of our staff as a primary concern and all efforts are being made to ensure the upmost is done to follow all precautions against Covid-19.   

In order to sustain a healthy and safe environment, it’s important that we all respond responsibly to these health precautions.  

Please observe social distancing  

In order to create a safe environment for all, store capacity will be limited according to social distancing guidelines. Should we reach capacity, a queue will be formed outside, with markings 6 feet apart.

Additional markers will be located throughout the store to designate safe distance in highly trafficked areas.

No gathering is permitted outside of the store. 

Please use hand sanitizer provided  

Take the opportunity to use hand sanitizer on your way into the store and where we have provided it throughout the building at dedicated “sanitizer points”.  

Please wear a mask and gloves

The wearing of masks and gloves is now compulsory in shops. Masks must always be worn properly (covering nose and mouth).

We welcome visitors who are wearing their own masks and gloves and we are providing masks and gloves for visitors who do not have their own. You will also see that our staff are wearing masks and gloves.

Please observe our rules for “TRY-ONS” 

Please use a mask and disposable gloves or socks when you are trying on any garment or shoes and please follow the instructions provided from our staff.

Fitting rooms will be disinfected and sanitized after each use.   

Thank you and we look forward to seeing you!