Sales Associate — Asian Market  

Reporting to: Floor Manager
Date: November 2019

Key Objectives:

  • The development of the Asian Market
  • Creation of and subsequent retention of new clients both in store and internationally.
  • Development of specific Asian- focused Social Media Strategy
  • Setting the standard of the very best customer service levels at all times and presentation of your floor.
  • The achievement of key financial targets.

Key Responsibilities:

Customer Service and Sales:

  • Ensuring that the very best levels of customer service at all times
  • Selling, directing and driving sales
  • Offering a personalised shopping and styling experience to our VIP Asian clients
  • Aiding in specific store events
  • Delivering the monthly and seasonal sales targets working closely with the team to do so
  • Ensuring that customers are added to the DSMLA Database
  • Keeping up to date with all current fashion trends and advising customers accordingly on stock availability at DSM
  • Maintaining a Customer book of key customers and VIP’s specialising in the Asian Market

Social Media:

  • Continually be aware of what is happening and changing on social media apps and websites focusing on the Asian Market.

Skills / Knowledge:

  • Fluent Mandarin and/or Cantonese speaker
  • Retail sales and expertise within a luxury business
  • Specific understanding of the Comme des Garcons Fashion House, aesthetic, consumer and sub-brands.
  • Specific understanding of all collections and stock availability at DSM
  • Client book of potential New Business for DSM
  • Experienced in Social Media platform WeChat and Weibo
  • Extensive knowledge of Retail Pro
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